Consumer Compliance Director

Principal Duties & Responsibilities:

• Provides leadership in the recruitment and selection process by participating in interviews, offering strategic feedback, recruiting within budget, identifying cost-saving opportunities, and ensuring departmental alignment for onboarding.
• Delivers timely and consistent feedback to staff, including regular check-ins, performance evaluations, coaching, and when necessary, disciplinary actions.
• Leads the development of high-potential employees by identifying growth opportunities, facilitating access to training, and promoting inclusion and engagement in coordination with the Talent, Development & Culture Department.
• Assigns goals and holds employees accountable for results; promotes cross-training, innovation, and continuous process improvement.
• Fosters employee motivation, recognition, and engagement while modeling a culture of integrity, commitment, and alignment with the Bank’s values.
• Oversees compliance with FLSA standards related to overtime and ensures timely management of payroll matters.
• Ensures regulatory accountability by monitoring the responsibilities of direct reports and holding them to applicable standards.
• Develops, implements, and leads the Bank’s Consumer Compliance Program in accordance with FDIC, OCC, Federal Reserve, and CFPB regulations.
• Creates, maintains, and administers a comprehensive Compliance Management System (CMS), including the establishment of departmental goals, procedures, and accountability frameworks.
• Leads the Bank’s change management process by proactively identifying and interpreting new or pending laws, regulations, and guidance; conducts risk analyses and coordinates with stakeholders to ensure timely implementation.
• Ensures Bank policies and procedures impacted by regulatory changes, audits, and examinations are updated in a timely and accurate manner.
• Participates in due diligence for new products, services, and lines of business; advises executive management on applicable regulatory exposure and mitigation strategies.
• Oversees internal compliance reviews and ensures corrective action plans are implemented for any identified deficiencies.
• Ensures accurate preparation and submission of regulatory reports in alignment with Consumer Compliance standards.
• Directs the Bank’s response to regulatory examination requests related to consumer compliance, ensuring timeliness and accuracy of all submissions.
• Supervises the Compliance Risk Officers, Fair Lending Risk Analyst, and Compliance Monitoring Manager.
• Reports to the Chief Enterprise Risk and Legal Officer and provides ongoing updates and reports to the Board of Directors and relevant Board committees.
• Presents on compliance matters to the Board and committees, including emerging regulations, policy changes, examination results, and strategic initiatives, to inform decision-making and ensure regulatory awareness.
• Provides oversight and guidance to staff on regulatory and operational risk inquiries, ensuring thorough and timely responses.
• Oversees the Bank’s Complaint Management Program as part of the CMS and delivers regular reporting to senior management and Board committees.
• Partners with the Talent, Development & Culture Department to establish and oversee the Bank’s Consumer Compliance training programs and coordinates with the Training Department as needed.
• Continuously evaluates the use of technology to improve compliance operations, reporting, and program effectiveness.
• Supports the Chief Enterprise Risk and Legal Officer with special projects and strategic initiatives, as assigned.

• Bachelor's Degree Bachelor’s degree in Business, Finance, Accounting, Legal Studies, or a related field is required.
• Master's Degree Advanced degree (MBA, JD, or related field) is strongly preferred.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCPhere.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.