Fraud Risk Detect Analyst Senior

The Fraud Risk Detection Analyst Sr is responsible for analyzing fraud alerts and detecting fraud trends and patterns across multiple payment channels to mitigate risk through preventive actions. The role monitors several real-time queues and analyzes high-risk transactions to reduce losses and minimize risk by identifying potential fraud. The position will play a key role in supporting the department in fraud related initiative, projects, and audit requirements through use of data analytics, procedure creation or enhancement, and new tool implementation and testing.

Principal Duties & Responsibilities: 

• Using various tools, reviews fraud detection system-generated alerts to identify fraudulent activity related to digital banking platforms and payment transactions such as Zelle, Checks, ACH, and Wire transactions or other high risk account activity. Determines action required based on established procedures to protect the Bank’s and client’s assets.
• Takes decisive action in alert disposition and clearly documents action(s) taken in a timely manner as per established SLA (service level agreement).
• Maintains accurate audit trail reporting of alert activity and resolution.
• Initiates investigation cases on confirmed fraud events, supporting Fraud Investigations with evidence logs and detailed description of fraud event.
• Identify and communicate fraud trends seen across multiple clients or accounts.
• Contacts and effectively communicate with customers and bank staff as needed via phone or email to confirm transaction validity.
• Aids and supports internal bank employees on fraud related events.
• Identifies areas of opportunity within scope of responsibility for increased and timely fraud detection, new fraud parameters and process improvements.
• Reviews reports from outsourced 3rd party providers who support fraud mitigation alert monitoring and performance reporting (i.e... Debit Cards, Zelle) to gain visibility into fraud patterns and contribute to new parameter setting.
• Prepare monthly reports on alert effectiveness and statistics
• Develops new procedures, and updates to existing procedures as needed to ensure all activities related to Monitoring and Detection are up to date.
• Conduct quantitative data analysis support to departmental initiatives and reporting on risk metrics and alert performance.
• Train new Fraud Risk Analysts
• Participate in Business Continuity exercise and new product / parameter testing as needed.
• Remains current on national and world fraud trends to incorporate into daily activities as appropriate. This includes industry trends related to digital payment fraud.

• 5-7 years of experience in the Banking/Financial industry with a focus on Digital Payment Operations and 3 years of direct experience in a fraud detection role. 
• Experience with Verafin Tool or other fraud detection Behavior Analytics tool highly preferred. 
• Requires skills in fact-finding, analysis, problem-solving and decision making.
• Strong knowledge of Banking Regulations.
• Experience with the prevention and detection tools using case management /alert system.
• Proficiency and advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, Access, etc.).
• Strong analytical skills in order to detect and identify weaknesses in the bank’s systems and the ability to identify the root cause of the weakness.

• Bachelor's Degree in Business Administration or equivalent experience.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.