Fraud Risk Support Analyst

The Fraud Risk Support Analyst plays a critical role within the Fraud Investigations Unit of the Corporate Fraud Division. This position is responsible for performing Level 1 case management and documentation related to external fraud investigations, including but not limited to identity theft, new account fraud, check verification, missing endorsements, and fraud monitoring alerts. The Fraud Risk Support Analyst supports investigators by performing research, routine analysis, and detailed recordkeeping to help protect both the Bank and its customers.

This role frequently interacts with customers, internal business partners, financial institution partners, and law enforcement to validate high‑risk transactions, gather case information, and complete required actions that help mitigate financial, operational, and reputational risk. The position requires strict adherence to established regulatory requirements and internal procedures, including Regulation E, CC, GG, V, FCRA, FACT Act, Bank Secrecy Act, NACHA, and Visa Operating Rules.

What You'll Do:

• Investigate and manage Level 1 fraud cases, including Red Flags referrals, check verification, endorsement issues, and related matters, ensuring timely documentation and concise case summaries in accordance with established procedures.
• Conduct research, compile data, and prepare investigative materials to support case progression and reporting.
  
• Conduct Fraud Investigators with case research, evidence gathering, analysis, and maintenance of investigative records.
• Support the Fraud Investigations Team Lead and Unit Manager by maintaining departmental reports and distributing data as needed.
• Utilize internal and external resources to obtain forensic evidence and support investigative activities.
• Remain current on evolving fraud trends through training, workshops, and networking engagements.
• Serve as a subject matter resource for branch and internal teams by providing guidance regarding suspicious, unusual, or potentially fraudulent activity.
• Perform various fraud investigation functions, including placing or removing account restrictions and memos and ensuring the accuracy of the Key Risk Indicator (KRI) log.
• Prioritize tasks to meet deadlines and work assigned cases with urgency while maintaining accuracy.
• Develop and maintain effective contacts to support investigative decision making.
• Adhere to all Bank policies, procedures, and required compliance training, including BSA/AML and U.S. Patriot Act obligations.
• Perform other duties and special projects as assigned.
  

• Bachelor's Degree in Criminal Justice, Cybersecurity, or related field; or
• An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.

City National Bank of Florida is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other status protected under federal, state, or Florida law. City National Bank of Florida complies with the Americans with Disabilities Act (ADA) and applicable Florida laws. Qualified individuals with disabilities who require a reasonable accommodation in order to complete the online application or participate in the hiring process may contact our Human Resources Talent Attraction Department  talent.attraction@citynational.com.