Workplace Policy Hybrid Job ID 2025-5295 Date posted 01/31/2025 Overview:

The Salesforce Platform Developer oversees the achievement of platform objectives and advancing the strategic vision of the bank's Salesforce Platform alongside Developers, Project Managers, and Business Owners. Leveraging extensive experience, this role maintains engineering cadence, manages business and technical deliverables, and provides comprehensive project management to the Transformation Management Office and Information Technology.

Principal Duties & Responsibilities:

• Executing configuration and code work for various projects and enhancements/releases to implement custom application development.
• Collaborating on the development of Salesforce reporting and analytics requirements.
• Deploying changes and enhancements to production.
• Applying detailed knowledge and expertise to shape the SFDC environment effectively in alignment with business goals.

• Design, develop, test, document and deploy solutions to customize the Salesforce platform based on the business needs of the bank.

• Configuration and development including but not limited to, Apex code and supporting test classes, Custom Objects, Workflow Rules, Custom Fields, Validation Rules, and Visual Force Pages.

• Perform administration tasks as needed related to SFDC, including but not limited to:

  • User management (activation, deactivation, password support)

  • Security (roles, profiles, sharing roles, global security settings)

  • Configuration (field set-up, page layouts, record types, assignment rules)

  • Workflow and approval management

  • Communication templates

• Analytics (reports, dashboards)

• AppExchange (apps and plug-ins)

• Data management exercises to assure (data loads, transfer, cleansing)

• Participate in the planning/analysis of business requirements for system changes and enhancements.

• Responsible for developing in Apex and Lightning Components to build customized solutions that support business requirements.

• Provide user support to troubleshoot individual issues and logging support issues to identify trends and topics requiring escalation and feature/enhancements

• Assist in managing the salesforce releases and reviewing the critical upgrades to ensure smooth transition.

• Communicate and collaborate with other team members to provide solutions that are highly scalable, extensible and easy to maintain while improving the end-user experience.

• Seek out ways to utilize SFDC to improve processes and make recommendations to support an organization scaling at a rapid pace.

• Follow all standard operating procedures to manage incidents, requests and changes using tools like ServiceNow, JIRA for Change Management controls

• Partner with Business Owner, Transformation Management Officer and IT to create and deliver progress updates to senior leadership.

• Complete miscellaneous tasks and projects as requested.

Qualifications:

• 2-4 years of experience in Salesforce Development including Salesforce Implementations.
• 2-4 years of experience in customizing the Salesforce platform using Apex, Visualforce, Lightning Components, Apex Triggers, Batch and Schedulable Apex.

• Web Services development and experience integrating Salesforce with other applications using SOAP/REST/BULK/Streaming APIs.

• MuleSoft experience is a plus.

• Proven ability to recognize what can be built with declarative development using platform tools like Process Builder, Flows, Lightning App Builder, Workflow Rules etc.

• Strong knowledge of Object-Oriented Analysis and Design, Database Design and Software Development Life Cycle.

• Understanding of the Salesforce product suite including Sales Cloud, Service Cloud, Community Cloud, Salesforce1 and App Exchange solutions.

  • Salesforce Financial Services Cloud is a plus.

  • nCino knowledge is a plus.

• Experience using Salesforce data tools like Data Loader.

• Familiarity with source control and release management process.

• Experience with Agile methodology and tools like JIRA, Confluence.

• In-depth understanding of the architecture, capabilities and constraints of Salesforce platform.

• Strong problem-solving skills, demonstrating the ability to think outside the box and challenge norms when necessary.

• Strong verbal/written communication skills including an ability to effectively communicate with both business and technical teams.

Education:

• Bachelor's Degree in Computer Science, Business or related field.
• Preferred Salesforce certifications: Salesforce Certified Platform Developer I, Salesforce Certified Platform App Builder, Salesforce Certified Platform Administrator.

Special information to candidates:

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCPhere.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.